Entune Data Services & Sirius Tech Support

C

chris1261

Member
I got my '17 TRDSport AC/MT in September, and it came with a 3 month trial of SiriusXM. I've got about a month left on it, and while I can do without XM radio, I do like the traffic, weather and other data services.

Reading the manual, it states:

Data services for Premium HDD Navigation and Premium IntelliTouch™ Navigation are provided by SiriusXM® Satellite Radio 19 and require a paid subscription. Please visit <sirius website> for pricing information on these data services (XM NavTraffic™, XM NavWeather™, XM Stocks, XM Sports, XM Fuel Prices).​

Fair enough, I go visit Sirius' website. While trying to find a data plan the website asks me which vehicle i'm driving. I choose the year - 2017, then the vehicle make pulldown gets populated, and I go to select "Toyota". It's not there. I refresh the page, thinking it must be an error, but, again. No Toyota. Hmmm. A chatbot window is at the bottom right of the page, so I have a conversation with it.


TL/DR the Sirius guy tells me our Entune Premium Radios don't support NavTraffic.


4:43 PM
SiriusXM,
Hi, I'm the Sirius XM Virtual Agent. I'm here for you!
May I have your first and last name?
Chris 1261
SiriusXM,
Thanks, may I also have your phone number, including your area code?
212 555 1212
SiriusXM,
How can I help you?
What package do I have to purchase to get navtraffic and other data services
SiriusXM,
That's not something I can handle, but I'll connect you with a specialist who can help you.
4:43 PM
You're now chatting with Nick.
Nick,
Please allow me a minute while I review your conversation with the virtual agent.
Your patience is greatly appreciated.
I will be glad to help you with that information.
In order to get Nav Traffic and Travel Link you need subscribe for infotainment services.
ok. how much is that?
Nick,
Chris, for Traffic it costs $3.99 plus fees and taxes per month and for Travel link its costs $1.99 plus fees and taxes per month.
I have a 2017 Toyota Tacoma with Entune Premium. Your vehicle selector doesn't have any toyotas listed
Nick,
Let me check that for you.
In order to assist you with your request, I will need to access your account. For security reasons, can you please provide the following information?

1) the Account holder’s first name, last name or business name

2) the complete address, including zip code

3) the phone number
xxxxxxx
xxxx xxxxx xxxxxx
nnn nnnn nnnnn
Nick,
Thank you for giving the information, Chris.

Certain changes made on your account may result in us sending you an email confirming the changes. Is xxx@gmail.com your current email address?
yes
Nick,
Perfect!
I see that your radio is not capable with those services.
really? I have weather, traffic , fuel, stocks, sports...
4:41 PM
Nick,
I ma sorry, on your radio infotainment services are not capable.
so, how are they working then?
Nick,
*am
May I know the radio id?
xxxxxxxx
4:45 PM
Nick,
I checked twice on this radio, I am sorry it is not compatible with navigation services. In this case I recommend you to contact the nearest dealer to replace the radio with infotainment services.
Well, i'm not going to replace it if it already works. I guess i'll see if it stops working at the end of my trial period.
Nick,
Is there anything else that I can assist you with today?
Please feel free to contact us back with any other queries.
ok. will do. thanks
Nick,
You are most welcome.
Do you have any further questions for me today?
no, i don't. thanks
Nick,
It was my pleasure chatting with you today, Chris.
As a valued listener, you get a free radio to listen at home or in another vehicle with the purchase of an additional minimum subscription. Click here to choose your radio and subscription and to see complete offer details.

I hope that I have answered all your questions.Thank you for contacting SiriusXM and have a wonderful day​


​
 
I actually use my IPad Pro for those details which I know does help you.

I have the Entune Premium system in our Taco. On page 142 (top left) is says " Weather radar information can be received via the HD radio or by the Entune App Suite Application on a bluetooth phone." I think the HD Radio refers to the Sirius Radio. Think?

On page 210 (top left) is says the same for Traffic.

I checked Sports, Stocks and Fuel Apps and all worked fine. I do not have SiriusXM contract I let it expire.

I hope this helps :)

M
 
Thanks Gadget, glad to hear I don't have to get a subscription for those services. I'll let my trial expire too, I don't need another subscription in my life!
 
No worries. Remember, I have the Entune app running on my iPhone with data plan connected by Bluetooth.

M
 
Last edited:
Gadget said:
I think the HD Radio refers to the Sirius Radio. Think?
Click to expand...

HD radio and SiriusXM are two separate beasts.... Certain stations provide HD data within their standard bandwidth that contain digital data (ie band / title info, better clarity, etc.....). There is a setting somewhere that allows the stereo to switch between the two signals (almost) seamlessly depending on availability. In rural areas like mine, it gets a bit annoying due to the volume level change during the switch. When you are picking up the HD channels, a little HD logo pops up on the upper left corner (I think).

SiriusXM is transmitted by aliens from outer space (which inherently also contains HD Data).

I really enjoy SiriusXM, but after my 3 month, Ill probably let it expire.
 
You must log in or register to reply here.
Back
Top