I'm not too popular with the service writer at that dealer. After we got my problem documented, he informed me that my truck was seriously overdue for it's free 5000 service. The truck currently has 5900+ miles on the clock.
I told him that I did the service myself in January at 4959 miles and documented the service in my book, and went as far as to clear doing my own service by calling Toyota directly.
So he gives me the song on how advanced these newfangled vehicles are, and now it takes a highly trained mechanic to service or do repair work on them (I'm 63, the service writer is about 42).
So I ask him if the mechanic that does the pre-delivery check is one of these highly trained techs, which he confirms. I then go down the laundry list of shortcomings, extremely overinflated tires, back rear 20 ounces low, front rear 4 ounces low, transfer case 2 ounces low, power steering...well, let's just say that the engine oil and transmission fluid was where it belonged.
By now, things have gotten loud and there are 3 other people watching and listening to the exchange between me and the service writer. The service writer looks at his computer screen and says "well, we can rotate your tires, it's due for that". I told him that this dealership will only see my vehicle for warranty work and recalls.
I go to the waiting lounge to wait for my truck to be serviced. Strike up a conversation with a nice black woman there. Her service writer comes in with an air filter and cabin air filter supposedly for her 2017 V6 Tacoma, telling her that they are dirty and should be changed at her next service call. BUT IF SHE HAS THEM CHANGE IT NOW, SHE CAN SAVE $20 ON THE LABOR COST BECAUSE THE OLD UNITS ARE ALREADY REMOVED FOR INSPECTION. Cost??? $210 including labor WITH the discount. My cost is about $60 for the two filters from the dealer, 15 minutes labor. HOW DOES THIS EQUAL BETTER THAN $200?
She tells him that she will have them done at the next service. Goldmine, no??