Come on, you must have techs that must specialize in other brands. I know today if you can use your computer, and scan tool, your considered an auto tech. Currently these techs are taught just to be a parts replacer. Gone are the days of being an actual wrench. Still any shop worth its weight has to be decent, or they wouldn't be here long.
I use to do business with the owner/president of the toyota dealer here since the late 80's. He's told me a couple times they don't make a big profit selling vehicles....it's their service that keeps them going, and their not afraid to charge hefty labor rates either...you get what you pay for.. They have a wall full of presidents awards for their service every year.
I use to do business with the owner/president of the toyota dealer here since the late 80's. He's told me a couple times they don't make a big profit selling vehicles....it's their service that keeps them going, and their not afraid to charge hefty labor rates either...you get what you pay for.. They have a wall full of presidents awards for their service every year.